HEALTHCARE

Transform Patient Care with Seamless Queue Management

Reduce wait times, enhance patient satisfaction, and streamline operations in clinics, hospitals, and pharmacies with QCherga’s powerful queue management system.

BOOK A DEMO

Optimize Patient Flow and Experience

In healthcare, long waits can lead to patient frustration and operational issues.

QCherga’s queue management system streamlines the patient journey, reducing wait times and improving service efficiency. Our system not only enhances patient experience but also provides valuable insights into patient flow and peak times, enabling data-driven improvements.

Key Benefits for Healthcare Providers

Deliver a smoother journey and reduce wait-related stress with QCherga’s tailored solutions for healthcare.

Enhanced Patient Satisfaction

Reduce patient anxiety and waiting frustrations with a transparent, efficient queuing system that keeps them informed.

Improved Operational Efficiency

Streamline check-in and queue management processes, freeing up staff to focus on delivering attentive and personalized patient care.

Data-Driven Insights

Track patient flow, wait times, and service metrics to optimize staffing and resource allocation.

Flexible Appointment Scheduling

Enable patients to schedule appointments online, helping to manage demand and reduce overcrowding.

Real-Time Communication

Notify patients of wait times and updates through SMS or digital displays, ensuring they stay informed.

Seamless Integration

QCherga’s API allows effortless integration with other healthcare platforms, enabling smooth data sharing and enhancing system interoperability.

How it Works

Healthcare providers rely on QCherga for enhanced patient care.

Patient Check-In

Patients can check in using kiosks, QR codes, or their mobile devices, allowing them to register for services in a way that suits them best.

Queue Management

Staff can monitor patient flow and manage queues in real-time, balancing workloads and optimizing service based on live data.

Appointment Scheduling

Patients can pre-schedule appointments online, receiving SMS reminders to reduce no-shows and manage wait times.

Real-Time Communication

Patients receive real-time updates on their queue status, allowing them to stay informed and spend their waiting time more productively.

Live Data Collection

Collect real-time data on patient flow, wait times, and service efficiency to identify bottlenecks and enhance the patient experience.

Comprehensive Reporting

Send daily or monthly reports via email, providing insights on performance metrics, patient satisfaction, and areas for improvement.

Download our guide

Discover our Healthcare solutions

Download our guide to learn about the features and capabilities of our queue management software for healthcare facilities.

Download our guide

Key Features to Elevate Healthcare Quality

Transform the patient journey with seamless Queue Management.

Omnichannel Platform

Meet patients where they are. Our system allows seamless access to services online and on-site, creating a cohesive journey that improves satisfaction.

Appointment Scheduling

Enable patients to schedule appointments in advance through an embedded widget on your website, reducing wait times and ensuring better resource management.

Virtual
Queueing

Create a patient-centered experience by allowing individuals to join queues remotely, enabling them to wait comfortably while managing their time effectively.

Staff Management of Customer Flow

Empower your staff with the ability to manage patient flow, including calling, transferring, and monitoring patients, ensuring efficient operations in the healthcare setting.

Self-Service
Check-In

Allow patients to easily check in via kiosks or smartphones using QR codes or links, significantly expediting the check-in process and enhancing overall convenience.

Automated Notifications

Keep patients informed at every touchpoint with automated SMS and email notifications, including appointment reminders and queue alerts to enhance communication.

Digital
Signage

Use digital displays to provide patients with personalized information and updates based on their needs, creating a more engaging environment.

Retail Analytics & Reporting

Gather real-time data on patient flow and service efficiency. Use automated reporting to gain insights on performance metrics and areas for improvement.

CASE STUDY

Loureiro Basto Pharmacy

Enhancing Customer Experience and Easing Staff Stress with Queue Solutions

To enhance the customer experience and alleviate staff stress at Loureiro Basto Pharmacy, QCherga implemented a queue management system using both digital and paper ticket options.

Challenge:

Managing high customer traffic while improving service efficiency and reducing staff anxiety.

Solution:

QCherga's Queueing and People Counting System organized multiple lines, allowing customers to choose between a traditional paper ticket or a convenient digital ticket. Customers could scan a QR code on the kiosk to receive their digital ticket, enabling them to manage their time effectively while waiting for service.

HEALTHCARE

HEALTHCARE

Transform Patient Care with Seamless Queue Management

Optimize Patient Flow and Experience