Book a Demo
Contact us

ANALYTICS

Unlock the power of queue analytics

QCherga Analytics delivers real-time and predictive insights that help you optimize operations, elevate customer experience, and accelerate growth – no matter your industry or location

Arrow%20Forward.svg
BOOK A FREE DEMO

Business Intelligence for smarter decisions

QCherga’s advanced analytics transform every customer interaction into actionable insights. With real-time data and on-demand reports, you can optimize queue management, improve service efficiency, and enhance the customer experience.

Gain a clear understanding of visitor flow, wait times, and staff performance - all from a web-accessible dashboard.

Create and customize Dashboards and Reports from scratch

With QCherga Analytics, you can build your own dashboards and reports tailored to your business - no coding, no IT help required. Choose the data you want to see, apply filters like location or time range, and generate visuals that make sense for your operations.

Whether it's daily performance or long-term trends, everything is easy to configure and instantly actionable.

Key benefits of QCherga Analytics

Data-driven insights to optimize operations, enhance customer experiences, and improve decision-making.

Data-Driven Decisions

Make informed choices based on real-time and historical analytics.

Real-Time Insights

Monitor key data points instantly and adapt your strategies.

Web-Based Access

Access your analytics remotely and optimize service efficiency.

Comprehensive Reporting

Analyze visitor flow, wait times and agent performance.

Performance Tracking

Analyze visitor flow, wait and service times, and performance.

Downloadable Reports

Extract detailed reports on branches, service performance, and operations.

Heat Mapping

Identify peak hours with heatmaps and optimize staff allocation.

Actionable Metrics

Monitor KPIs like wait times, service durations, and customer flow.

Measurable results that matter

QCherga Analytics customers typically see significant improvements across key performance indicators:

Reduction in wait times up to

45%

Decrease in no-shows up to

70%

Increase in staff efficiency up to

35%

Operational cost reduction up to

25%

Talk to Our Experts

Centralized data and insights across all your locations

Configure everything – from what you see to who sees it. Get the right data to the right people, exactly when they need it.

Personalized
Configuration

Tailor views for teams with role-based access and visibility controls.

Smart Filters &
Time Ranges

Drill down by location, service, or team using flexible time intervals and filters.

Custom
Datasets

Get daily, weekly, or monthly reports sent directly to key decision-makers.

Scheduled
Reports

Download CSV and Excel files or sync with BigQuery for deeper data analysis and reporting.
Ticket Metrics
Visitor Flow
Time Insights
Service Distribution
Staff Activity
Branch Performance
Service Desk Analysis

Ticket Metrics

Track how many tickets are issued, served, canceled, and still waiting - essential KPIs to monitor service performance.

Visitor Flow

Visualize how visitors move through your space with real-time and historical heatmaps that reveal traffic and peak times.

Time Insights

Understand how long visitors wait and how long they’re served, crucial for improving speed and reducing bottlenecks.

Service Distribution

Compare regular and priority services to see where demand is highest and how resources are allocated.

Staff Activity

Monitor agent performance across branches or globally, including actions taken and time spent per customer.

Branch Performance

See how each location is performing based on visitor volume, service times, and overall throughput.

Service Desk Analysis

Drill into ticket patterns, queue types, and flow disruptions to fine-tune desk setup and team efficiency.

Access and export your data anywhere

Access insights anytime, from anywhere – no VPNs or local servers required.
Export to CSV and Excel
Easily download and analyze data in your preferred tools.
Google BigQuery Integration

Enable machine learning and deeper BI analysis by syncing your data to BigQuery.

Centralized data and insights across all your locations

Effortlessly manage every aspect of your operations with QCherga’s Backoffice. From branches to devices, our web-based platform puts everything at your fingertips. Key capabilities include:

AWS-Powered
Infrastructure
Enjoy reliability, security, and scalability - wherever you operate.
Flexible
Integrations
Connect via REST API to fit your existing workflows.
User-Friendly
Interface
Get up and running fast - no steep learning curve or IT headaches.
Ready for
Tomorrow
QCherga evolves with you, supporting advanced analytics.

Get Started with QCherga Queue Solutions

​Let’s talk about your needs today!
Talk to our team