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BACKOFFICE

Take Full Control of Your Customer Journey

Access QCherga’s Backoffice platform anytime, anywhere, and effortlessly manage every aspect of your queue and customer experience.

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Agile, Web-Based, and Powerful

QCherga’s Backoffice is your all-in-one hub for managing queues, services, devices, staff, and customer data.


Accessible through any browser, it’s designed for efficiency and flexibility — no software installation required.

Advanced Features for Modern Queue Management

Instantly customize your queue system’s look and feel with ease.

Web-Based Access

Access Backoffice on any device, anytime—no downloads or installations.

Real-Time Configurations

Instantly update layouts, services, roles, or opening times.

Comprehensive Analytics

Get actionable insights with real-time data on queues, wait times, and staff performance.

Take Control of Your Queue Management

​Discover the power of QCherga’s Backoffice to streamline operations, customize on the fly, and elevate customer satisfaction effortlessly.
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A Seamless, Flexible, and Intuitive Solution

Effortlessly manage every aspect of your operations with QCherga’s Backoffice. From branches to devices, our web-based platform puts everything at your fingertips. Key capabilities include:

Branch
Management
Define and configure unlimited branches, tailoring settings for each location.
Role and Staff Management
Control staff roles and assign them to specific services for optimized operations.
Comprehensive Service Management
Make all your services available and adjust them dynamically as needed.
Device
Assignment
Easily link hardware to your license and customize layouts to enhance customer interactions.
Service Desk Coordination
Easily assign staff to services and enable seamless client transfers for smoother customer flow.
Signage Player
Control
Choose what customers see while they wait, from queue updates to promotional content.
Smart
Analytics
Assign staff to services, ensuring smooth client transfers and efficient flow management.
App and Feature Activation
Enable or disable apps like SMS tickets, surveys, and appointments as needed.

Unlock the power of Analytics

QCherga Analytics customers typically see significant improvements across key performance indicators:

Reduction in wait times up to

45%

Decrease in no-shows up to

70%

Increase in staff efficiency up to

35%

Operational cost reduction up to

25%

Explore the Analytics module

Optimize Operations with Powerful Tools

Comprehensive features designed to simplify management, enhance efficiency, and elevate the customer experience.

Appointments
API
Surveys
Opening Times
QR Codes
SMS Ticketing
Define KPIs
Multimedia
Languages

Appointments

Management

Empower visitors to easily schedule and book appointments in advance, ensuring a seamless experience.

API 

Integration

Seamlessly connect with other platforms using our flexible protocol for enhanced efficiency.

Surveys and

Feedback

Customize and collect visitor insights at check-in or checkout to improve services.

Operational Hours

Setup

Define, update, and manage operating times to align with customer and staff needs.

QR Code

Activation

Activate and synchronize QR codes for a smooth, tech-forward visitor experience.

SMS

Ticketing

Enable ticket generation via SMS, offering customers a convenient check-in option.

KPI

Tracking

Track business objectives with real-time analytics to monitor and optimize performance.

Multimedia

Management

Upload and manage media content to engage visitors and enhance their experience.

Language

Customization

Offer multilingual options for audio and video to cater to a diverse customer base.

Why Choose QCherga’s Queue Management Software?

QCherga’s queue management software stands out with its user-friendly interface, adaptability, and cutting-edge features:

Customizable
Solutions
Tailor services, devices, and layouts to match your brand and operational needs.
Real-Time
Control
Instantly update settings, manage staff, and monitor queues from any device.
Actionable
Insights
Leverage detailed analytics to optimize performance and make informed decisions.
Seamless
Integration
Connect with your existing systems through our powerful API for a unified experience.

Get Started with QCherga Queue Solutions

​Let’s talk about your needs today!
Talk to our team